Refund and Return Policy
At ShroomLand LA, customer satisfaction is our top priority. We strive to provide high-quality mushroom-infused products and exceptional customer service. If for any reason you are not completely satisfied with your purchase, we offer the following refund and return policy to ensure a smooth and fair process.
Return Policy
Eligibility for Returns:
- Products must be returned within 30 days of the purchase date.
- Products must be in their original packaging, unused, and in the same condition as when you received them.
- Proof of purchase (order confirmation email or receipt) is required for all returns.
Refund Policy
Requesting a Refund: To request a refund, please contact our customer service team at info@shroomlandla.com with your order number and reason for the return. Our team will review your request and provide instructions on how to proceed with the return.
Processing Refunds:
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
- Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.
Shipping Costs:
- You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.
- If you receive a refund, the cost of return shipping will be deducted from your refund.
- If the return is due to our error (e.g., you received an incorrect or defective item), we will cover the return shipping costs.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item for the same product, please contact us at info@shroomlandla.com with your order number and details of the issue. We will provide instructions on how to return the defective item and receive a replacement.
Late or Missing Refunds
If you haven’t received your refund within the specified time frame, please take the following steps:
- Check your bank account again.
- Contact your credit card company, as it may take some time before your refund is officially posted.
- Contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and still have not received your refund, please contact us at info@shroomlandla.com.
Contact Us
If you have any questions about our Refund and Return Policy, please contact us:
Email: info@shroomlandla.com
Thank you for shopping with ShroomLand LA. We appreciate your business and are committed to ensuring your satisfaction with our products.